RainMaker Suite Support Services
RainMaker Online Self-Serve Support: |
Note: All support and billing related issues a support ticket must be submitted to the help desk before calling or requesting for live help. KnowledgebaseClick here to browse and search Web Rhyno RainMaker Knowledgebase - self support Client Portal & Help Desk Login:Click here to Submit a Support Ticket to Web Rhyno RainMaker Help Desk (clients only) |
RainMaker Suite (RMS) Professional Support Services: |
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RMS Premium Support provides a highly personalized level of service for customers seeking technical help. Customers that do not select Premium Support may purchase Support Basic. Support Basic is included within the first 30 days of leasing or software purchase and included with our hosting packages. |
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Emergency Support: one hour minimun per incident Average response time: 30 minute - 3 hours |
$99.95 per hour |
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Support Basic: Receive unlimited web based support via ticket submission and access to any video tutorials. Included in our web hosting packages. Average response time: 6-24 hours |
$49.95 monthly |
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PREMIUM SUPPORT |
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Support Plus: Receive unlimited web based support via ticket submission and access to any video tutorials. Average response time: 1-12 hours |
$149.95 monthly |
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Support Platinum w/ Phone:
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$249.95 monthly |
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Per-Incident Phone Support (call limit 30 minutes) |
$199.00 per incident |
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RainMaker Suite Software Training: |
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Web Rhyno offers on-site and Webcast training as a cost-effective alternative for organizations needing to train employees.
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On-site: Up to 8 hours per day - additional hours billed at $80.00 per hour. Travel: Training staff air travel, hotel, transportation and meals will be billed at actual cost. |
$1,595.95 per day plus expenses |
Call for details |
Webcast Training (1-Hour Session) |
$295.00 per session |
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Webcast Training (2-Hour Session) |
$395.00 per session |
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